Frequently Asked Questions
Atlanta Cleaner Homes also offers custom cleaning options for customers!
Just let us know which areas you’d like our cleaners to focus on, and we’ll handle the rest. If you would like to clean only some rooms in your house, this is a great option.
If you have an area in your home that needs some extra TLC beyond or in addition to our standard cleaning service, the custom cleaning services may be exactly what you need. We do complete partial cleanings.
Here are a few FAQs to help:
I have never had someone in my home before. What kind of cleaning should I book?
If your home has never been professionally cleaned (or it has been more than 4 weeks since cleaned), we highly recommend booking a deep cleaning. A deep clean gets your home ready for recurring services and allows us time to get to those hard-to-reach places. A deep cleaning is also great as needed--we would love to come get your home in order every season!
If this is a one-time cleaning, consider booking a deep cleaning. The deep cleaning allows more time in your home and we can get your space in tip-top shape!
What do I need to do before you come to my home?
Please be sure to remove clothes and clutter from the floor or from the surfaces that will be cleaned. Each of our teams brings their own supplies and equipment. They will thoroughly clean your home based on the cleaning service you choose. If you leave clean sheets, please remove dirty ones so we can make the beds with the fresh linens provided. We will otherwise neatly make beds with beds that have linens!
Do I have to be home when you come clean?
Nope! It is optional for you to be present while we clean. In fact, the majority of our customers are away from home while we clean. Please feel free to leave a key for us or provide a code. If this is our first time in your home, we might suggest being onsite for a walkthrough and introduction.
I am moving. What cleaning should I book?
When you are moving out of your old home and into the next one, we have you covered! Our move-in/move-out cleaning will cover all the essentials, including inside the oven and fridge, getting those baseboards and inside cabinets and drawers.
Our move-in/move-out clean is extremely thorough, designed to prepare a house for a new occupant. From top to bottom, we will clean and sanitize everywhere and give you a stress-free welcome to your new home or exit from your previous home. Your home must be empty for this service.
What is the difference: Standard Cleaning vs. Deep Cleaning?
The biggest difference is time and attention to detail. Standard cleanings cover a basic cleaning of the home. With a deep cleaning, we will remove items and wipe things down, reaching those places you dont clean every time. High dusting, wiping outside of cabinets and moving items to get in corners is part of our deep cleaning service. Adding a deep cleaning allows more time in your home to get all the details and those hard-to-reach places. With standard services, we clean reachable surfaces. We do might move heavy furniture during our services.
Custom Cleaning Add-on Services:
- Inside Fridge
- Inside Oven
- Heavy duty deep Cleaning
- Move-In/Move-Out Cleaning
How can I know my cleaning team will do a good job?
Our teams take pride in their work. We aim to complete walkthroughs before, during, and after services. If you're unhappy, please take a moment to provide feedback on-site or contact us within 24 hours of service. If you're unhappy, we will come back to make it right!
Lastly, each housekeeper is bonded, insured, and thoroughly background checked before being hired. The people who clean your home are professional, and we take great pride in hiring the best teams around town!
Contact us with questions!
My home is REALLY DIRTY. What should I book?
It sounds like you need heavy-duty deep cleaning. This cleaning is for a home that needs more than a deep cleaning and gets added on to the deep clean services. If your home needs:
- Has trash in the home
- Post-party clean up
- Post-construction clean up
- High detailing and excessive dust or pet hair
- If your home needs some TLC, add a heavy-duty deep cleaning fee for extra detailed work.
Still trying to figure it out? Give us a call!